Kaneez Machinery – UAE Service, Response & Commissioning SLA

Kaneez Machinery provides UAE-wide installation, commissioning, breakdown support, and preventive maintenance for woodworking, CNC, compressed air, and packaging machinery.
Our SLA ensures fast response, clear timelines, and verified service quality.

1. Response Time SLA (UAE)

Breakdown Response — Priority Levels

Level 1 – Critical Issues
• Machine completely down, production stopped
• Technician response: within 4 hours
• Resolution target: same day
• Weekend support available

Level 2 – High Priority Issues
• Machine partially running or major fault
• Technician response: within 8 hours
• Resolution target: within 24 hours

Level 3 – Standard Issues
• Non-urgent faults or performance issues
• Technician response: within 24 hours
• Resolution target: within 48 hours

WhatsApp Hotline (24/7): +971565262007

2. Installation & Commissioning SLA

• UAE-wide installation: 48–72 hours after delivery

• CNC routers & panel saws: leveling, calibration, trial runs included

• Packaging machines: line synchronization, speed testing, product trials

• Compressors: piping connection guidance + air quality testing

• Operator training: 2–4 hours per machine (English/Hindi)

• Training certificates issued to all operators

3. Spare Parts & Dispatch SLA

• Ready-stock items: Same-day dispatch before 4 PM

• Non-stock items: 3–7 days

• Express delivery in Dubai, Sharjah, Ajman: 2–6 hours

• Warranty claim parts: 24–48 hours processing

• Technician visit: next day for non-critical cases

4. Preventive Maintenance SLA

• CNC / Woodworking: every 6 months or 1000 hours

• Compressors: quarterly PM + annual full check

• Packaging lines: bi-annual calibration & belt assessment

• Service reports provided after every visit​